How we care for our residents
The aim and objectives of Springfield House
Our aim is to offer residents a good quality of life by providing a safe, manageable and comfortable environment with plenty of support to help them live the life which they choose, physically, emotionally and socially.
To achieve this aim we consider the following values which contribute to quality of life:
- Privacy, which is the right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs.
- Dignity, which is the right of individuals to be valued as people and to have their uniqueness and personal needs treated with respect.
- Independence, which is the right of adult individuals to act and think without reference to another person, even where this may incur a degree of calculated risk.
- Choice, which is the right of individuals to select independently from a range of options.
- Rights, which are the rights of every individual to the entitlements associated with citizenship.
- Fulfilment, which is the right of individuals to realise personal ambitions and abilities in all aspects of daily life.
As you read on you will find our objectives, which are the specific ways we are going to achieve our aim. Some of them are rather hard to explain, but the basic idea is that all residents at Springfield House will be treated as we would all wish to be treated – with care and consideration, with imagination and kindness.
- All bedrooms have locking doors and all residents have the right to have their own key.
- All shared bedrooms have a lockable item of furniture.
- All staff will knock at all bedroom doors before they enter.
- Residents have free access to their bedrooms and are welcome to entertain guests there.
- Residents are free to take meals in their rooms if they wish.
- Residents always have free access to private toilet and bathing facilities.
- Staff providing personal care will demonstrate understanding and respect for the privacy of individuals by closing doors while personal tasks are being undertaken.
- Financial, medical and personal matters relating to residents will not be discussed in public.
- Residents are called by the name they choose to be called by.
- Residents help in the production of their care plan.
- Residents’ affairs are not discussed publicly.
- Residents are treated as the adults they are, even when their understanding and intellect are very limited.
- Staff will always be kind and courteous to residents, and mindful of the effect that their behaviour can have on frail elderly people.
- Staff will answer the call bells within two minutes and will always be ready to help residents cheerfully.
- Assistance is only offered when residents are unable or unwilling to complete a task by themselves.
- Residents take as much time as they require to complete chosen activities.
- Residents are welcome to take charge of their own medications.
- Residents are welcome to keep charge of their own money.
- Staff encourage mobility inside and outside the home, and seek help from appropriate professionals to help residents increase mobility and other life skills.
- The routines of the home will be as flexible as possible so that residents have time and opportunity to do the things they want to.
- Residents will choose what they wish to wear on a daily basis.
- Residents will go to bed and get up when they wish.
- Residents are welcome to furnish and decorate their rooms as they wish.
- Residents have meals in the location of their choice, and can have a hot or cold drink or fresh fruit at any time they choose.
- Residents can choose which GP they would like to have.
- Residents or their relatives can ask for a review of the resident’s care plan at any time.
- Bathing and showering are arranged to suit the choice of the resident.
- There is a free choice of breakfast, a wide choice at tea time, and a more limited choice at lunchtime. Resident’s menu ideas are very welcome.
- Residents have the same rights as any other citizen of Britain.
- All residents are entered on the Electoral register and will be assisted to vote either in person or by post at any election
- Residents will be assisted to follow their chosen religion.
- Our care planning procedure offers residents the chance to express what activities they might like to take part in.
- There will be activities every day from 2pm to 4pm and any ideas from residents will be incorporated into the programme. Residents have the choice of whether they wish to take part in the activities.
- Our regular quality control audit gives residents another chance to think about how they could feel more fulfilled.
This list of objectives may seem rather theoretical, but the point is that residents will live lives which are as happy as possible, and that they will meet with nothing but kindness and respect from all who work at Springfield House.
If there are problems then there is a complaints procedure. Firstly talk to the team leader on duty. She will respond with an apology and an explanation and will try to sort things out. If this is not helpful then please speak to Sue Hart, the Manager. She will deal with the situation, hopefully in a satisfactory way. If not, then you may contact the Care Quality Commission, Yorkshire and Humberside, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA